We had a nice ride together, Nokia

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It’s done. I switched from Saunalahti to DNA and from Nokia to Samsung.

Saunalahti has been overcharging me for years, failing to advise me on an operator plan that would’ve best fit my actual use. I know, it’s my own fault, I should have done the math earlier. Still, it would serve an operator’s customer satisfaction if they helped their customers pick the best plan…

Then again, to be honest, DNA now offered me a plan that Saunalahti couldn’t match. Had I been a satisfied customer, I probably would have switched anyway. Unless of course Saunalahti had had a customer retention plan in place. I mean, after several years of this relationship they could’ve offered me something competitive to DNA.

I really don’t mean to complain here. It’s a very competitive market and the plans are very similar. Just food for thought.

So the deal I signed up for includes 500 domestic phone call minutes and/or SMS messages for € 9.90 per month, and unlimited 3G data traffic at 1Mbps for € 2.90 per month. There is no lock-in: my old phone number will be transferred from Saunalahti, I can cancel or change the DNA plan any time, or switch to another operator.

For comparison I also checked Sonera. Bad. Their approach is less flexible because you can’t separate your calls and messages from your data speed. With 1Mbps data speed I wouldn’t get enough minutes. If I did buy enough minutes I would have to take 2 Mbps of data. The least expensive package to serve my needs cost € 19.90 per month. Furthermore, unless I’m mistaken, I’d have to commit to at least a two-year deal. (Can this be true? I’m not even sure if that’s legal)

Now my heart is bleeding for Nokia.
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Google Circles, a.k.a. “This is where the onions come in”

I just read Marshall Kirkpatrick‘s exciting pre-piece on Google Circles. Whether Google will actually announce it today, tomorrow, or months from now, fact is it’s gonna happen. Someone’s gonna do it; it’s a natural next step in the evolution of the Web. Google has the means to do it. For Google it’s an opportunity to do something with social ahead of Facebook – for once.

For years I’ve been anticipating that this concept – for which I’ve used the metaphor of onion layers – would materialize in blogging and other open publishing systems. Within the closed environment of Nokia’s global intranet, I was fortunate to concept-develop, implement and operate an early version of the idea.

Dubbed the Central News Desk, it let on-line employees from all over the company create news and information through a straightforward web interface, then add metadata to target those articles to very specific internal audiences: business teams, country teams, the company at large… with various levels of classification: secret, confidential, company-confidential, or public.

In September 2005, I wrote:

Six Apart on Thursday announcedProject Comet‘, the codename for its development of a next-generation blogging service that incorporates learnings from its TypePad, LiveJournal and Moveable Type products.

“(…) Privacy. (…) who gets to see what parts of a blog (…)”

And this reminds me of the “onion rings” structure of distributed access that I’ve been looking forward to.

Mena Trott‘s introduction of Project Comet at Demo Fall 2005 was interesting in that she asked her mother why she didn’t have the motivation to maintain her blog. Her mom’s top three reasons:

“(…)

  • She feels like she doesn’t have anything to say.
  • She doesn’t want the world to see what she writes.
  • She doesn’t have the time to keep up with blogs.

(…)”

I don’t believe the first reason is true for most people. I believe that, if Six Apart and other blog service providers can do something about the second and the third reason, e.g. by making tools that offer more advanced access rights management as well as speeding up content creation, the barriers for people to express what they have to say will drop and make the first reason go away.

SixApart tried with Vox, but it didn’t fly. Bad execution. Shame.

In October 2007, I wrote:

“(…) Now, this is where the onions come in.

Huh?

Look at the information that you “own” (i.e. you have access control over) as the layers of an onion.

The inner-most layer of the onion consists of the thoughts and feelings which only you have access to.

The next layer may consist of information that you trust to a personal diary, for example.

Then there’s a layer that represents information you share with some of the most intimate people around you.

Another layer represents what you share with your extended family and friends.

Perhaps business partners or stakeholders, parties with whom you make certain transactions, constitue a further layer.

Peers, colleagues and acquaintances could be another.

And then finally there is the most outer layer: the public domain.

In information architecture circles, I believe this onion concept is often referred to as “distributed access”.

SixApart really grokked the need that bloggers have for distributed access when they announced their Project Comet. I’m not at all impressed by what came out of that – Vox does feature a handful of onion layers, but the application as a whole is rather primitive, ugly, and cumbersome to manage.

Seamless integration will be the competitive differentiator.

Back now to Nokia Lifeblog. Sure, there is value in being able to capture, add context, and search parts of your life. But the cumulative value of being able to share particular parts with certain (groups of) people would seem so much higher.

I want to be able to do all that with ONE application. Since Nokia Lifeblog is already taking care of information closest to the core of my onion, it could offer a very compelling proposition here.

Nokia Lifeblog was a visionary product at the time, offering the company an opportunity to take a social leap in the mobile world. And, at the time, that would have meant leapfrogging the Social Web as a whole.

But after the product was taken away from the small, enthuzed, entrepreneurial R&D team and handed to a business team “with P&L responsibility”, it was left orphaned. Shame.

via Google to Launch Major New Social Network Called Circles, Possibly Today (Updated) – by Marshall Kirkpatrik on Read Write Web:

“(…) We believe that Google will preview a major new social service called Google Circles at South by Southwest Interactive today. Update: Google has now officially denied that Circles will launch here, but not that it exists. Others, including Tim O’Reilly, have also now confirmed that they’ve seen it and that it’s awesome. If what we’ve heard is correct, the service will offer photo, video and status message sharing. Everything users share on Circles will be shared only with the most appropriate circle of social contacts in their lives, not with all your contacts in bulk.

“(…) The service has been developed with extensive participation by Chris Messina, the co-creator of numerous successful social and software phenomena online, from BarCamp to Hashtags and much more. Messina declined to comment for this story. Jonathan Sposato, CEO of the photo editing service Piknik that Google acquired last year, is working on Circles as well.

“(…) With Circles, I believe that Google will attempt to accomplish something critics from the blogosphere, academia, SXSW 2010 keynoter danah boyd, privacy watchdogs and others have all called on the social networking world to do: to allow our online communication to respect the same boundaries that our offline social lives do.School and work, friends and family, the sacred and the profane; we’ve always been able to communicate different things to different people in different circumstances. Facebook, Twitter and other online social networks have collapsed all those contexts into one big bucket. We speak to our “friends” all at once, no matter what we might want to say to one group of people or another. And thus we often feel less comfortable than we might saying anything at all.

This fundamental discomfort has been, many people argue, a limiting factor in the growth, reach and depth of online social interactions. If that problem could be solved, there are big new ways that the online world could grow and evolve.

“(…) The development of Circles is likely heavily influenced by the work of ex-Google social technology researcher Paul Adams. Adams has written a book called  Social Circles, which will be released this Summer and he published a widely read slide deck about what is wrong with social networking: specifically the lack of respect for context and personas. (The Real Life Social Network) Adams worked on User Experience at Google for four years, but just months after publishing his influencial presentation he left Google for Facebook. (…)”

Nokia’s market share Murphy blinds

One thing that keeps running through my mind from the stuff I’ve read recently is this piece on Robert Scoble‘s blog:

“(…) Well, at least the execs are not sounding arrogant anymore (first time in years!) and they aren’t saying “we are the marketshare leader.” As if THAT ever matters! Just ask all the “market share leaders” who have disappeared into the bowels of the Computer History Museum. (…)”

So true! When I was still there, being the market share leader was the internal meme that kept the Murphy blinds on, even after the first iPhone had come out.

It wasn’t even primarily the execs who were in denial, but virtually everyone on the work floor.

(Just to state where I’m coming from: I care about Nokia as a Finnish economic engine; I maintained high levels of organizational identification with the company during the six years I worked in Espoo; I still have a modest set of Nokia stock; I would be proud if Nokia could take on the iOSs and Androids of this world.)

My top-3 favorite podcast feeds

Lost the podcast feeds on my Nokia N97 for some reason, so I had to look them up and re-insert them manually – since the podcast search feature doesn't seem to find many of my favorite podcast.

FWIW, here's my top-3 favorite podcast feeds:

  1. Rebooting the News

    http://rebootnews.com/feed/
  2. IT Conversations

    http://feeds.conversationsnetwork.org/channel/itc
  3. The Gillmor Gang

    http://feeds.feedburner.com/TheGillmorGang/

Why an “e2i” blog would be a good idea for Nokia

In a comment to my status update on Facebook,

"http://ping.fm/73D1E Should I wait (forever) until "Updating Nokia device view" in Ovi Suite ends, before I can sync the photos from my N97?"

…one friendly ex-colleage wrote:

"you should get an internal blog"

…immediately followed by:

"ahh you are not in Nokia anymore…"

It's funny you should mention that, my friend :-)

As it happens, I was the first person in Nokia's global corporate communications team to start an internal blog, back in January, 2005. I called my blog 'theCapture', to reflect the immediacy of blogging; that it enables us to capture our (hereto mostly tacit) thoughts and ideas, and to make them explicit in order to grow our shared knowledge together.

You know, standing on the shoulders of giants and all that.

cap-ture (…) -n. 4. the act of capturing. 5. the thing or person captured.
(source: Webster's Encyclopedic Unabridged Dictionary of the English Language)

I had fallen in love with the cluetrain and developed a strong belief that blogging (outside AND inside the company) would inevitably help 'Fortress BigCo' to actually start conversing with its customers AND itself (i.e. its employees), rather than continuing on the cul-de-sac of broadcasting sanitized packages of strategically aligned "messaging".

NRC's Bob Iannucci said it well in December of 2005, when he contemplated the main drivers for internal blogging:

  1. Flattening the organization
  2. Speeding up communication and decision making processes
  3. Reinforcing ideas

I considered it a test bed for the way we would develop the Nokia News Service – the main news channel on the intranet at the time – into more of a social medium. We re-branded and relaunched the service as the 'News Hub' in November 2006.

Judging by the jury of the CiB Awards 2007, we did a reasonably nice job.

(The concept caught on; suddenly we had a VideoHub, a BlogHub, a Hubcast…)

But I digress; back to your suggestion, [NAME OMITTED].

You know what? It would actually make sense for Nokia to "syndicate-in" a blog produced by an external.

By the end of this month it will be a year ago since I left the company. During this year I have learned how being a "real" user – having to compare the devices, the operator plans, the software and  services, and having to fix bugs as well as features – is very different from being a Nokia employee with full technical support and money being no object (to using the best fit-for-purpose tools). Now, on a daily basis, I run into challenges relating to my Nokia brand experience that I didn't use to encounter while on the inside.

Take for example my current issue regarding the N97's synchronization to the Nokia Ovi Suite and Nokia Photos. At HQ in Keilalahti, tech support would have fixed this for me – or actually, the problem likely wouldn't have occurred in the first place.

So, why would an "external2internal" blog be a good idea for Nokia?

The benefits of an "e2i" blogger are a combination of increased diversity, balance, and reality check.

The internal culture reinforces a positive bias towards the company and
the brand.

Don't get me wrong: Nokia is an admirable company and I'm
a fan! I care! Otherwise I would be wasting my breath. Did you
notice that I'm hanging on to – and publicly defending – the Nokia N97
in spite of all the (social) iPhone pressure? :-)

And it is exactly because I care that I also point out
concerns such as the ones expressed by Robert Scoble. Tell me whose job it is
inside the company to bring this kind of stuff to people's attention. And yet, I think it's relevant to everyone in Nokia. An "e2i" blogger would add value here.

The external world is tougher and more real. IMHO and FWIW, it would be
of value to Nokia people – be they in comms, marketing, design or
R&D – to read how people in the real world experience their brand.
After all, who owns the brand, anyway?

The external view is different. The daily challenges to someone on the outside are different. With diversity you generate more, and often more creative, ideas.

(See also Hugh MacLeod's diagram explaining why corporate blogging works.)

Now, I might be inclined… But first we would really need to talk about that small dilemma of "sponsored conversations" :-)

How do I get the Nokia Ovi Suite to sync my N97? (Help!)

I've been at it for a couple of hours now, and I'm about to give up.

I installed the Nokia Ovi Suite from the DVD that came with the Nokia N97, onto my PC running Windows Vista. (I had to do that twice; first time around, some of the applications failed to install)

I connected the N97 to the PC via USB cable. I chose "Select USB mode: PC Suite" on the phone.

In the Nokia Ovi Suite, I connected the device.

It would appear to be connected indeed, since the Ovi Suite on the PC shows the N97's available memory.

[UPDATE, August 16: It is clearly connected, as I can browse the files on my N97 through the Ovi Suite on my PC.]

Then I chose to synchronize, i.e. to "copy images, sounds, videos, and messages from N97 to your PC", and clicked "OK".

After a few seconds, a small dialog box appears, saying:

Synchronization completed
0 files successfully copied to PC
0 files failed

I did this five times, and the transfer log in the Suite shows a history of five (finished) synchronizations.

The Photos application on my N97 shows 34 captured items.

What's going wrong here? Does the sync software somehow look at the wrong directory on the N97?

[UPDATE, August 16: In the lower left corner in Nokia Photos on the PC, it reads "Updating Nokia device view", which seems to go on forever. Should I wait for that to finish before I can sync? (LATER: It stopped, but that didn't help)

I've just submitted a question to Nokia Ovi sync support:

STARTS

Dear Support,

I've installed the Nokia Ovi Suite from the CD enclosed in the Nokia N97 package, onto my PC.

I've connected the N97 via USB cable, choosing the "PC Suite" connection mode.

In the Nokia Ovi Suite on the PC, and in Nokia Photos, I have repeatedly tried to synchronize the 34 photos and video clips in the camera folder on the device, to be imported in Nokia Photos on the PC. Alas, to no avail.

I have over 6000 items in Nokia Photos, but no lack of hardware memory.

For more details, please see: http://ping.fm/73D1E

Thank you!

ENDS

The response:

"Thanks for your message. We'll get back to you as soon as possible."]

New all-time-low for my Nokia N97 battery: it lasted for 13 hours yesterday

I've been keeping track of the battery performance of my new Nokia N97. I reported earlier that on some days, it has lasted only for about 16 or even 15 hours.

Now, yesterday I got up at 05:00 hrs. with the N97's battery fully charged. At precisely 18:00 hrs. it died on me in the middle of a phone call. That's a new low of 13 hours.

Again, I should grant that it was performing heavy duty during some parts of the day.

While driving for 2.5 hours from Mikkeli to Helsinki in the morning, and then on to Tampere for 2 hours, I was using bluetooth to listen to podcasts, checking email over 3.5G, making a few phone calls over GSM, sending a couple of SMSs.

I also used Nokia Maps with a GPS connection to find my way to Tampere and while walking in the city.

It was quite unfortunate that it stopped working just when I started my way back to Mikkeli. Not only did it quit in the middle of a phone call; I also had to find my way by looking at the road signs (what a drag!), couldn't call home to indicate what time I'd arrive, and had only the car radio to listen to (which, let me tell you, is no invigorating experience).

As you see, I'm still not used to having a device which doesn't stay with me the whole day.

It was raining cats and dogs when I walked into three different stores to try and find a recharger for the N97 that I could plug into my car. No luck; apparently the USB/power socket has a rather unique shape…

I felt quite isolated and disconnected. Have I become a connectivity junkie?

The art of selling, part 2/2

Did you read the first part? Okay then, now I'll tell you what happened to me yesterday.

(In the spirit of the Live Web, I'm publishing this while I write. Please check back for a more complete take of this post in a while – I'll be having a little tea break next)

I've had a Nokia N97 for a bit over two weeks now. When I started using it throughout the day, I was somewhat disappointed to notice that on some days, the battery only lasts for about 16 or 15 hours.

Yesterday, I had a bluetooth connection to my headset, and a "3.5G" connection to the Internet, while scanning for WLAN access. Made me wonder if that multitude of connections was the reason why the battery, for the first time, turned rather warm, or if something was wrong with the battery itself – a concern fuelled by the disappointing battery power.

Hence this micro-blog post:

@Nokia, @Saunalahti: Right now, the battery of my new Nokia N97 is getting really warm. Should I be worried?

After I sent that message from my ASUS Eee PC netbook, I wanted to access my Facebook account with my N97, curious to see how fast Facebook would update my status and what it would look like.

Now, it is not a priority to me to access Facebook from the front screen, which is why I had removed the Facebook app from the display when I customized the N97. After all, the Facebook application is still available under the applicatons menu, right? So it's only three clicks away. (apps menu button -> applications icon -> Facebook app). Right?

Well, in theory, yes. When I tried to fire up Facebook that way, the app kept booting forever until I gave up and decided to quit the app. But there's no Esc key, not Crtl-Alt-Del, or any other way I know of to stop the app. Hence my next micro-post:

@Nokia, @Facebook: I just rebooted my Nokia N97 using the on/off
button, because the FB app took forever to start. Is there a better way?

Someone replied to me:

use the browser. The client doesn't work properly, yet.

I realize there is a good chance that some people at Nokia are not going to be pleased with this story. I worked with the company for six years, was proud to be a Nokian and actually caring about its business. I am also a strong subscriber to the Cluetrain Manifesto – which explains the first part of the name of my present company.

What I fear is that even some of the colleagues at Nokia who have read the Cluetrain will not appreciate that with feedback like this, bloggers and customers such as myself are actually doing the company a favor.

Of course it's easier to frame this as a "cheap shot" since Nokia happens to be down in the polls. Some marketing communciations folk tend to take the "wounded game" perspective rather seriously, thinking that the journos and the bloggers are smelling blood and are looking for the first opportunity to take the company down. Well, if that makes it easier for people to sleep at night, they hardly deserve the favor. It's really how you choose to look at this stuff.

Umh… did I get a little defensive there for a moment? :-)

With some 250 million users, Facebook is about the largest social networking service out there. The company is proud to say in a YouTube video that Robert Scoble has called the N97 the ultimate Facebook device.

Then how can you ship this product that costs 650 euros unsubsidized, with a Facebook app which is not ready?

I am still a Nokia believer, because I feel that mobile participation requires not only a QWERTY keyboard, but also real buttons with tactile feedback.

But Robert is right about there just not being the same buzz around Nokia's N97 now as there was around the N95. He even goes as far as to say that 'Europe no longer matters to lead position in mobile':

"(…) in the back of my head I remember how cocky the same entrepreneurs used
to be when showing me their cell phones and noting how far ahead of the
world they were. That cockiness is done and that has deep implications
for entrepreneurs across Europe. They must now visit Cupertino and
Mountain View to get access to customer bases. (…)"

It scares me.

Anyways. Since the Facebook app didn't work, I went to look for an S60 social networking client. Found an interview with my friendly ex-colleague Mark Squires, titled: 'Nokia and Social Media: We Learn It All'. Mark tells us that his favorite new Web 2.0 app is "No question, Gravity (…)".

Now, note that this is an interview article on a Nokia-sponsored site, the Traveling Geeks – an initiative in which, incidentially, Scoble has also participated.

No link to Gravity, so I Google " Gravity S60". The first source I dare consider is half-way down the first results page. It points to the S60 Blog, which I happen to know is also Nokia-sponsored and I consider fairly authoritative on S60 matters. It sports a link which says:

"Download Gravity here".

So I click through and get to 'MOSH by Nokia', which says:

"MOSH by Nokia is no longer available – You are being redirected to Ovi Store, the global market place for
mobile apps, games, videos, ringtones, widgets and more. If you are not
automatically redirected, please click here http://store.ovi.mobi/."

It redirects to a page that says: "

"We're sorry.

Your device is not compatible with the Ovi Store.

Please check back as new Nokia devices are being added frequently.
You can also visit http://store.ovi.com on your PC for help and information about compatible devices."

I can see that my device is not compatible because I am browsing on a netbook. But couldn't your system recognize that and at least give me some information about your wonderful mobile app? Perhaps redirect me? :-)

I still went back to the review of Gravity on the S60 Blog and noticed that it mentions a "free 10-day trial". Right! So they're even asking money for it. Then I noticed the first comment on the page, by John Mark:

"i prefer snaptu which is free and has many other applications on it like facebook and sports
you can download it from http://www.snaptu.com they also have a help forum at http://forum.snaptu.com"

Downloading Snaptu was, well, a snap :-)   Thanks, John!

Notice the contrast? Well, ya'll draw your own conclusions. I'll stop right here, before this gets out of hand :-)

(PS.: I tend to post my micro-blog posts and status updates via Ping.fm onto a number of social media / social networks, including Twitter, FriendFeed and Facebook. As I'm trying to link to some of those posts here, it brings home Doc Searls' urging for searchable micro-blog archives; e.g. for Twitter.

First of all, there is no single reference to the "origin" of these posts. My "recent posts" on Ping.fm are not public and they are in fact published onto various services in parallel, all of which are silos in this sense.

Secondly, there is no way of knowing if and when the URLs to the various instances of these post will expire. So what am I supposed to link to? Perhaps I should start using Bit.ly?)

Nokia N97 battery lasts 16 hours

I got up this morning at 7, fully charged, and so did my N97. Now, around 11 pm, both of us need to be recharged again.

I have a feeling that the Nokia Communicator 9500 used to last longer than a day, on average.

BTW, one other thing where the old work horse outperformed the new N97 was the usability of it's keyboard.

What to pick for the N97 home screen?

The front display of the Nokia N97 has some six slots for content.

Slot 1 contains the current time, date and active profile.

Slot 2 features four shortcuts. By default they are: 'New message', 'Web', 'Maps' and 'Music player'.

Slot 3 features a Facebook application.

Slot 4 features the AcuWeather application.

Slot 5 shows four selected contacts from the contacts list.

Slot 6 features the subject lines of the latest two emails and links to the messaging application.

For starters, I'll keep slots 1, 2 and 6 as they are. The weather thingy is the first to go. I don't think I will miss the Facebook app either. The contacts in slot 5 will get the benefit of the doubt.

In stead of slots 2 and 3 I want to install more useful ones.

One could be a time management tool. I currently use Remember The Milk and a text document on Google Apps.

Another could be a life streaming tool, or content aggregator such as FriendFeed.

Yet another set of tools would be those that enable sharing of the different types of content which I described in my previous post today…

[LATER: The podcast client should definitely have a presence on the front display as well.]

[LATER: In my comment below, I explain how I've now customized the N97's front display to fit my needs.]